Saturday, July 04, 2009

1&1 Domain Hassles

Earlier this week I (again) thought about changing my Blogger settings to use my own domain - in the end what is it good for to pay every year for my custom danielschneller.de domain only to have it forwarded to the one-of-many .blogspot.com subdomains.

So - having pushed this for in fact several months now - I finally went to the Dashboard and looked up the instructions on how to configure my own domain name - turns out you need to set up a CNAME and point it to a Blogger subdomain.

Unfortunately my (then) current 1&1 contract did not allow DNS customization - I could just set up an HTTP redirect which I had been using all along. This is when the fun began...

First I tried to find a way to somehow upgrade my contract from within their "control-center" to no avail. I did find - via their homepage - the homepage hosting offerings, however there did not seem to be a way of telling them I already had the domain in a running contract.

So I contacted their support team and was told I needed to sign up for a new webhosting package and transfer my domain in the process - somewhat over-engineered and rather un-intuitive if you ask me. Nevertheless I did as I was told and signed up for a 3,99€/month minimum hosting account and checked all the marks needed to transfer my domain.

After what felt like 35 emails and web forms later the control-center showed me that the domain was being deleted from the old contract and added to the new one. Fortunately the supporter had told me to externally write down my email settings, because in the process of moving from one contract to the next within the same company(!) all configured email addresses and all content in the current webspace would be deleted! Luckily I only use mail-forwardings to GMail, otherwise I would have had to change all IMAP mail clients as well...

In the middle of the whole thing my website suddenly disappeared - accessing danielschneller.de brought a 404 error. I could not do anything about that for about 4 hours. Great stuff...

When finally everything seemed to have completed - it was possible to set up the mail addresses in the new contract in the meantime - I went to the DNS settings, just to find out that I can only change A and MX records!

I was however sure I had seen some screenshots on the web before, showing a 1and1.com admin site snippet with a CNAME setting, otherwise I would not have started the whole thing in the first place. Turns out that there seems to be either a difference in the German and US/UK configuration options. Of course when I searched for this very problem Google dug up several forums and blogs of other German customers, all telling about the same experience.

Great... Now I have a 6 months contract, payable in advance for nothing! Looking for a different domain provider now...

Geeez... And all I wanted was a nicer looking address bar...

4 comments:

warthpublishinginc said...

Now you know why the PA BBB have give 1and1 internet their lowest possible rating: "F"
In my opinion, your troubles are just starting.

MI55MONEYPENNY said...

I am trying to do this today. I cannot understand why it is so difficult! Did you work out what the root of the problem was? Are 1and1 just rubbish?

Owner said...

1&1 internet problems are email service, cpanel login, ftp and slowdown server. I think there's more problems with 1&1 internet. Hope it'll be fixed very soon. ASAP. ;)

Klaus Jürgen said...

Danke für den Eintrag. Mir ist das gleiche passiert - ich habe vonpell.com bei 1&1 registriert nur um festzustellen, dass diese nur Weiterleitung und Frames anbietet. Es ist auch ein bißchen eine Frechheit, dass 1&1 keine Infos hierzu anbietet. Zum Glück habe ich das Packet nicht geupdatet :). Dann werde ich wohl mit der Domain in einem Jahr woanders umziehen. Hast du schon was empfehlenswertes gefunden?